Refund Policy

Refund Policy Overview

At Wireless Official Pay, we want you to be satisfied with our informational support services. If, for any reason, you're not satisfied with the services you've received from us, we offer a straightforward refund process to ensure your peace of mind.

Refund Eligibility

Services Eligible for Refund

Refunds may be available for fees paid for our informational support services under the following circumstances:

• You have not received the informational support service you paid for
• The service was not provided as described
• Technical issues prevented you from accessing the service
• You cancel a scheduled consultation or service before it begins

Refund Window

You have 30 days from the date of payment or service completion (whichever is later) to request a refund for our informational support services.

Refund Process

How to Request a Refund

To ensure your refund is processed correctly, please follow these steps:

1. Contact Us First: Email our team at Info@wireless-officalpay.com with your payment confirmation number, order details, and reason for the refund request.
2. Provide Information: Include the following information in your refund request:
   • Your full name and contact information
   • Date of payment or service
   • Payment method used
   • Reason for refund request
   • Any relevant documentation
3. Review Process: We will review your request and respond within 5-7 business days.
4. Refund Processing: If approved, your refund will be processed within 5-7 business days. It may take additional time for the funds to appear in your account, depending on your payment method and bank.

Refund Timeline

• Request Review: 5-7 business days
• Refund Processing: 5-7 business days after approval
• Funds Appearance: Additional 3-10 business days depending on your bank or payment provider

Refund Methods

Refunds will be issued to the original payment method used for the transaction:

• Credit/Debit Cards: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Apple Pay/Google Pay: Refunded to the original payment method
• Bank Transfer: Refunded to the originating bank account

Non-Refundable Services

The following situations are generally not eligible for refunds:

• Services that have been fully completed and delivered as described
• Services where you have received the information or consultation you paid for
• Refund requests made more than 30 days after payment or service completion
• Services where you have already been connected with partner providers as part of the service

Partial Refunds

In some cases, we may offer partial refunds if:

• Only a portion of the service was not delivered as described
• You received partial value from the service
• Circumstances warrant a partial refund as determined by our review process

Telecommunications Service Refunds

Disputes and Appeals

If you are not satisfied with our refund decision, you may:

• Request a review by providing additional information or documentation
• Contact us to discuss your concerns in detail
• If you paid by credit card, you may contact your card issuer to dispute the charge according to their policies

Service Cancellation

If you need to cancel a scheduled service or consultation:

• 24+ hours notice: Full refund available
• Less than 24 hours notice: Refund eligibility will be determined on a case-by-case basis
• No-show: No refund available

Contact Information

If you have any questions about our refund policy or need to request a refund, please contact us:

• Email: Info@wireless-officalpay.com
• Phone: (805) 203-9878

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 hours (Mon–Fri).

Changes to This Policy

We reserve the right to update this refund policy at any time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.